[Infographic] Client Satisfaction: The Key to a Successful Project
9 out of 10 clients are satisfied with the services provided by Sinteo, with 37% being very satisfied. This is the result of the satisfaction survey conducted among our clients this autumn.
Annual Measurement
We are committed to fostering a transparent and responsible relationship with our clients. It is within this framework that we measured our clients' satisfaction through a survey conducted at the end of 2023. The objective is to assess our clients' expectations and needs, to identify strengths to maintain and to target areas for improvement.
Key Takeaways from the 2023 Survey
- 89% of clients recognize the expertise of Sinteo's team members.
- 90% are satisfied with the quality of commercial proposals, and 88% with the quality of deliverables.
- 90% of clients who responded to the survey are satisfied with the value for money.
- Sinteo is recognized as a leader in sustainable construction and innovation by 9 out of 10 clients.
Each survey results in a concrete action plan to positively address the least satisfactory points.
Priority actions to continuously better meet their expectations include: further innovation and enhanced responsiveness and communication.
Discover the survey results in an infographic.
Join us at the end of the year for our new survey!